Warranty

To what products does this warranty against defects apply?

This warranty applies exclusively to AJL Blind Group products.

To whom do we give this warranty?

This warranty is provided to you, the original purchaser, only if you bought the specified goods from us as new.

This warranty is in addition to other legal rights you have under the law

The benefits of this warranty are in addition to any other rights and remedies you may have under the law. Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• Cancel your service contract with us; and
• Receive a refund for the unused portion or compensation for its reduced value.

For major failures with goods, you are entitled to choose a refund or replacement. If the failure does not amount to a major failure, we will rectify it within a reasonable time. If we fail to do so, you are entitled to a refund for the goods and to cancel the service contract and obtain a refund for any unused portion. You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from the failure.

What we promise to do (and how we honor this warranty)

We will either repair or replace the goods with new ones at our discretion if:

• The goods have a defect in materials or workmanship, or fail to operate as intended; and
• You make a claim under this warranty within the time periods outlined below.

What this warranty does not cover

For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:

• Normal wear and tear;
• Abuse, misuse, or accidents;
• Exposure to the elements (e.g., sun damage), discolouration over time, installations subject to salt spray or marine influences, severe industrial or corrosive environments;
• Exposure to high humidity resulting in mould, mildew, or warping (e.g., in kitchens, bathrooms) and natural variations in grain, colour, and texture for timber products;
• Failure to follow cleaning and maintenance instructions;
• Extreme weather events or other acts of God (e.g., awnings left out in fresh winds or rain may be damaged);
• Products exceeding our recommended dimensions;
• Non-compliance with our Characteristics Hints and Tips Sheet or Product Information Sheet;
• Normal shrinkage, fungal or algae growth from dirt, grime, leaves, bird matter, damage from scrubbing or non-prescribed cleaning agents, and contact with lead, copper, or water runoff;
• Damage caused by rolling up blinds and awnings when wet;
• Rail-roaded or oversized blinds that may not hang flat, may pucker along the bottom rail, or show a horizontal join at the top section;
• Modifications made by anyone other than a representative of AJL Blind Group or caused by use or installation that does not comply with the installation instructions provided.

This warranty does not cover:

• Claims on products not paid for as per the tax invoice;
• Costs of any hired equipment for installations over 2 meters (e.g., lifts, scaffolding, extension ladders);
• Costs of transporting the product back to/from our premises (if required);
• Costs of removal of the warranted goods or installation of repaired or replaced goods. However, we will cover these costs if the goods breach any guarantees applicable under Australian Consumer Law, and nothing in this document restricts, excludes, or modifies those guarantees or any other rights you may have under the law.

The period in which this warranty applies

This warranty covers defects reported within five (5) years from the date of installation, except if the product specification otherwise specifies.

Procedure to make a claim under this warranty

To make a claim under this warranty, you must, before the warranty period expires and at your cost:

1. Register your warranty by contacting us at [email protected]. Claims cannot be processed before registration. [Registration is not required for Consumer Guarantee Claims];
2. Provide proof of purchase including the date of purchase
3. Call us at 1800 957 222 to inquire whether on-site service is available in your area.
4. Notify us of your claim by calling 1800 957 222 or submitting details of your claim to the address above;
5. Contact our Service Team at [email protected];
6. Provide any other information we reasonably request about the circumstances of the defect, including sending the goods if requested.

We will arrange for an inspection of the goods to determine if they are defective. If we agree that the goods are defective, we will, at our option, either repair or replace them. Please note that:

If Installation was within the last 1 Months:

We can arrange for a technician to inspect the issue. Should the problem be attributed to misuse or malicious damage, there will be a charge of $120.00 for the visit, in addition to any costs for necessary parts/repairs. Otherwise, the repair will be covered at no additional expense.

If installation exceeds 1 Months:

The issue with the blind may qualify for a warranty claim. We can dispatch an assessor to evaluate the situation. There is a $150.00 +GST fee for this service, which is fully refundable if the issue is determined to be covered under warranty.  Invoice to be sent and paid prior to the assessment appointment. We will arrange the visit once the assessor is available.